Privacy Policy

Effective Date: October 1, 2026 Last Updated: October 1, 2026

Green Screen Teks LLC, doing business as Virtual Support Teks (“VST,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit getvst.com (the “Site”), engage our managed IT services, or communicate with us by phone, email, text message (SMS), or rich communication services (RCS).

By using the Site or our services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or our services.

1. Who We Are

Green Screen Teks LLC, operating as Virtual Support Teks, provides managed IT, cybersecurity, and technology support services to small and medium businesses and nonprofits, primarily in Northern Ohio.

2. Information We Collect

We collect only the information needed to serve you, operate our business, and comply with the law. This may include:

  • Contact information — name, business name, job title, email, phone number, mailing address.
  • Service information — details about your IT environment, support requests, device inventories, and account notes.
  • Billing information — billing contact, invoice history, and payment method references. We do not store full credit-card numbers; payments are processed by our billing provider.
  • Website usage — IP address, browser type, pages visited, referring site, and timestamps, collected automatically via server logs and cookies.
  • Communication records — the content and metadata of emails, texts (SMS), RCS messages, and voice calls between you and VST, retained for service, quality, and legal-compliance purposes.

We do not collect sensitive personal information (such as Social Security numbers, government ID numbers, or protected health information) through the Site.

3. How We Use Your Information

We use the information we collect to:

  • Deliver, support, and improve the services you request;
  • Respond to inquiries, quotes, and support requests;
  • Send service notices, invoices, scheduling confirmations, and account alerts via email, phone, SMS, or RCS;
  • Operate, secure, and maintain the Site and our internal systems;
  • Comply with legal, regulatory, and contractual obligations.

We do not use your information for behavioral advertising, and we do not sell your personal information.

4. SMS and RCS Messaging

VST uses text (SMS) and RCS messages in two distinct ways. The type of consent required depends on the purpose of the message.

4.1 Transactional and Service Messages (no separate opt-in required). When you engage VST as a client, provide your mobile number in connection with a service request, or otherwise establish a business relationship with us, you consent to receive transactional and operational text (SMS) and RCS messages tied to that relationship. These messages are not marketing. They include:

  • Support ticket updates, dispatch notifications, and technician ETAs;
  • Scheduling confirmations, appointment reminders, and change notices;
  • Service and outage alerts;
  • Account, billing, and invoice notifications;
  • Security notifications (for example, suspicious login or multi-factor codes);
  • Direct responses to inquiries you initiate.

Transactional messages are sent as needed to deliver the services you have engaged us for. Message frequency varies by account activity and support volume. Message and data rates may apply.

4.2 Promotional and Marketing Messages (require prior express written consent). VST will only send promotional, marketing, or sales-oriented text (SMS) or RCS messages — including newsletters, product announcements, special offers, and surveys unrelated to an active service matter — to recipients who have provided prior express written consent through a clearly labeled opt-in (such as a web form, checkbox, or keyword reply). Consent to receive marketing messages is never a condition of purchasing any good or service.

4.3 Opt-Out, Help, and Carrier Terms (apply to all programs).

  • To stop messages at any time, reply STOP to any message. You will receive a one-time confirmation and no further messages from that program. Please note that opting out of transactional service messages may limit our ability to deliver timely support, scheduling, and account notifications.
  • For help, reply HELP, or contact us at contact [at] getvst [dot] com or 440-678-8357.
  • Standard carrier message and data rates apply. Supported on all major U.S. carriers; carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in Section 5 exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We share your information only in the following limited situations:

  • With service providers who help us run our business (for example, our ticketing/PSA platform, backup and security vendors, billing and payment processors, email and voice/text providers), under written agreements that restrict their use of your information to the services they provide to us.
  • With your authorized representatives when you ask us to coordinate with a third party on your behalf (for example, a software vendor or ISP).
  • To comply with law or respond to lawful requests from government authorities, including to meet national security or law-enforcement requirements.
  • To protect rights, property, and safety of VST, our clients, our employees, or others.
  • In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information to third parties.

6. Cookies and Analytics

The Site uses cookies and similar technologies to remember preferences, keep the Site secure, and measure traffic. You can disable cookies in your browser settings; some portions of the Site may not work as expected if you do.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls, encryption in transit, endpoint security, and least-privilege policies. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as needed to provide our services and to meet legal, tax, accounting, and recordkeeping obligations. When no longer needed, we delete or anonymize it under our retention schedule.

9. Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To exercise a right, contact us at contact [at] getvst [dot] com or 440-678-8357. We will respond within the time required by applicable law.

10. Children’s Privacy

The Site and our services are intended for business users and adults. We do not knowingly collect information from children under 13.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information to them.

12. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date at the top shows when it was most recently revised. Material changes will be announced on the Site.

13. Contact Us

Questions about this Policy or your information?

  • Email: contact [at] getvst [dot] com
  • Phone: 440-678-8357
  • Mail: Green Screen Teks LLC (dba Virtual Support Teks), 4456 N Abbe Rd, #102, Sheffield Village, OH 44054
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